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Frequently Asked Questions

Honest Answers to Fair Questions

We believe in honest pricing that embodies our confidence in our products. That's why we offer straight-forward "pay as you go" monthly pricing without any long-term contracts or hidden fees. If you decide the indicators are not right for you, simply let us know a minimum of 3 days before your automatic renewal date and no hard feelings. After all, we're friends!

The TAS Charting Indicators can be used to improve decision-making clarity in any financial market such as stocks, ETFs, commodity futures and Forex.

This is where TAS really shines! You can use it day-trade, swing trade or long-term trend following. TAS Charting Indicators can be applied to any timeframe chart you prefer from 1 minute bar to weekly time horizons and anywhere in between.

You bet! TAS Indicators can be applied not only to time-based charts, but also popular bar styles such as Tick, Range, Renko and Kase bars. This makes TAS one of the most flexible analysis tools around.  

Yes. You'll need to have access to one of the many TAS-compatible platforms in order to view the TAS Charting Indicators. The proprietary TAS algorithms run calculations based upon on your platform's local data in order to generate what is visibly displayed as a layover on your charts. Without a platform and data, TAS can't do its job. 

While you can install TAS software on more than one computer, you can only be logged into the required TAS Launch Pad and using it on one computer at a time. 

You can install more than one platform version of TAS on the same computer and it should work without any complication because the TAS files are hosted in different directories. 

The TAS Charting Indicators are designed for a Windows-based environment. However, if you prefer to use an Apple Mac computer you can use our products by running a "Virtual Windows" or "Windows Parrallels." Please note however that we do not provide technical assistance for setting up such an environment on your computer. 

Yes. Changing platforms is easy. Simply revisit the download portal and follow the instructions to install the TAS software files for your new preferred platform. No need to resubscribe or contact us. 

An active subscription is required. After subscribing, you'll receive an email with your login credentials for the required TAS Launch Pad. Note that passwords are case sensitive and make sure you are not copying and pasting an invisible space into the field.

STILL NEED HELP? If you didn't receive the email or your password still doesn't work, create a support case by emailing us at [email protected]. 

For most platforms, the TAS Launch Pad is required. It is a light application that can be launched through a desktop shortcut that appears after you have successfully installed TAS Indicators. You must be logged into this program and keep it active while using TAS Indicators in order to connect to our servers and authenticate your access. If you logout of the program or close the application, it will generate an error message on your charts. 

To cancel your subscription, simply email our friendly TAS Help Desk Team at [email protected] a minimum of 3 days prior to your automatic monthly renewal date and inform them of your desire to discontinue your membership. We respect your decision.

We respect your decision if you opt to cancel. If you notify us a minimum of 3 days prior to your automatic renewal date you will not be charged further. Per our Terms of Use and User Agreement, there are no refunds or prorated return of fees on paid subscriptions. This is also clearly stated on every page on our website. Thanks for understanding. 

Candid Commodities, LLC is the company that owns the TAS Market Profile brand and product line. It provides billing and subscription management services for our valued clients as this is why you'll see "Candid Commodities" displayed on your credit card statements.

If you require technical assistance or would like to submit feedback to our company, create a support ticket by emailing our friendly TAS Help Desk team at [email protected].

RISK DISCLOSURE STATEMENT:  There is a risk of loss in trading stocks, ETFs, commodity futures, derivatives, options, Forex and cryptocurrencies. This risk can be substantial and therefore investors should carefully consider their financial suitability prior to trading. Past performance is not indicative of future performance. The software, strategies, chatrooms, websites and any associated websites or digital venues are for educational purposes only and should not be construed as an express or implied promise or guarantee that you will profit or that losses may be limited in any manner whatsoever. Users of the information accept sole responsibility for the outcomes of their deployment and hold Candid Commodities, LLC and any associated companies, agents, management, owners and customers harmless without reservation. Please trade responsibly.   
TESTIMONIALS DISCLOSURE:  Any testimonials about the products and services appearing on this or any affiliated websites, digital venues, social media, print media or in person may not be representative of other customers and is not a guarantee of future performance or success. The testimonials represent a moment in time and customer satisfaction levels are subject to change without notice. The experiences shared are not typical of what you can expect to achieve and the claims have not been verified. Your results may differ materially from those expressed due to a number of factors. We do not track the typical results of our current or past customers. As a provider of educational information, we do not have access to the personal trading accounts or brokerage statements of our customers.
COMMODITY FUTURES TRADING COMMISSION (CFTC) RULE 4.41:  HYPOTHETICAL AND SIMULATED TRADING PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS, SOME OF WHICH ARE DESCRIBED HEREIN. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN. IN FACT, THERE ARE FREQUENTLY SHARP DIFFERENCES BETWEEN HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS AND THE ACTUAL RESULTS SUBSEQUENTLY ACHIEVED BY ANY PARTICULAR TRADING PROGRAM. ONE OF THE LIMITATIONS OF HYPOTHETICAL PERFORMANCE RESULTS IS THAT THEY ARE GENERALLY PREPARED WITH THE BENEFIT OF HINDSIGHT. IN ADDITION, HYPOTHETICAL TRADING DOES NOT INVOLVE FINANCIAL RISK, AND NO HYPOTHETICAL TRADING RECORD CAN COMPLETELY ACCOUNT FOR THE IMPACT OF FINANCIAL RISK IN ACTUAL TRADING. FOR EXAMPLE, THE ABILITY TO WITHSTAND LOSSES OR ADHERE TO A PARTICULAR TRADING PROGRAM IN SPITE OF TRADING LOSSES ARE MATERIAL POINTS WHICH CAN ALSO ADVERSELY AFFECT ACTUAL TRADING RESULTS. BECAUSE THESE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE HYPOTHETICAL RESULTS MAY HAVE UNDER-OR-OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS SUCH AS LACK OF LIQUIDITY. THERE ARE NUMEROUS OTHER FACTORS RELATED TO THE MARKETS IN GENERAL OR TO THE IMPLEMENTATION OF ANY SPECIFIC TRADING PROGRAM WHICH CANNOT BE FULLY ACCOUNTED FOR IN SIMULATED TRADING OR IN THE PREPARATION OF HYPOTHETICAL PERFORMANCE RESULTS AND ALL OF WHICH CAN ADVERSELY AFFECT ACTUAL TRADING RESULTS.
ALL SUBSCRIPTIONS ARE AUTOMATIC AND RECURRING IN NATURE.  There are no refunds or prorated return of fees on paid subscriptions. To cancel, members are required to notify the Help Desk a minimum of 3 days in advance of the automatic recurring billing date by emailing [email protected].
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